Frequently asked questions

Learn about our Full Management Service and how we can help you achieve your goals.

  • What services does Pass the Keys offer?

    Pass the keys is an Airbnb hospitality company, we do everything for you including: optimising property pricing, managing the calendar, guest vetting and bookings, guest greeting and communication, organizing cleaning and laundry services, and making sure that everything is hassle free for you!

  • Who should use Pass the Keys?

    If you would like to short let your property without any hassle and achieve the highest potential income without compromising on safety, we are the right service for you. You can use our service if you are a landlord and want to boost your rental income, or if you are a frequent traveller and want extra income while you are away.

  • How do you maximize my occupancy rate?

    We apply dynamic pricing strategy to fill any open dates or last minute cancellations and ensure your place has always a high occupancy rate. We also have a dedicated revenue manager that monitors your Airbnb listing performance on a daily basis.

  • How do you ensure the safety of my property?

    The safety of your property is our first concern. Building on our experience we have established a highly efficient way of controlling safety including guest screening, taking deposits and monitoring any potential damages.

    Airbnb provides a Host Guarantee up to £600,000. We can also recommend a specialized home insurance if needed. Don't hesitate to ask.

  • Where do you currently operate?

    We currently operate in Bath, Brighton, Bristol, Cambridge, Edinburgh, London, Manchester, and Oxford. If you have a property outside of these areas, please do not hesitate to contact us, we will do our best to find a solution for you.

  • How do I get started?

    Simply fill in your details here or call us directly on 020 8050 2818.

    Our lovely specialists will be able to explain our services, walk you through the process, and provide you with an estimate of how much your property can make through short-term letting. If required, we can schedule a visit to your home as well.

  • Can you furnish my property?

    We do not provide furniture ourselves, but are happy to advice on the best options to maximize the value of your property on Airbnb.

  • How much can I make from renting with Pass the Keys?

    Although the exact percentage depends on many factors such as house characteristics and size, neighbourhood and seasonality, we expect you to make at least 150% of the long term rental income after our fees.

  • What do you need for the home to be ready?

    Our service is as hassle-free as possible! The only additional investment may be extra linen and towels, but in some cities we provide our own linen and towels as part of the service, please consult our specialists for more details.

  • How soon can you start?

    You can start using our management service within just a couple of days. We encourage hosts to sign up as early as possible so that we have more time to prepare your listing and achieve the best result.

  • When can I cancel the service?

    You can cancel our service any time. We don't believe in long term contracts or hidden fees.

  • What support do you offer to guests?

    As a Hospitality company we make everything possible to ensure that guests have great experience. This starts from clear and effective communication, check-in procedure, timely guest support and assistance.

  • How will I know when the property is rented and when not?

    You will have instant access to full information regarding your listing including pricing, guest communication, income, reviews, etc. We provide full transparency on the work performed to achieve your goals.

  • How and when will I receive rent?

    You will receive your rent directly from Airbnb at the moment guests arrive at your flat.

  • Can I have my own property rules?

    Absolutely! Just let us know and we will include them into our standard house rules and guarantee the guests respect them. Normally we do not allow guests to smoke within the property or to make noise as a default house rule.

  • Can you provide services to special requests?

    In order to ensure our service is efficient and always maintain a high quality, we employ a standardised service model at the moment. This is better for us to give you support in a prompt manner, maximise your property occupancy rate and achieve higher income for you. However, please do not hesitate to suggest your ideas/requests to us!